Ackerman Security Complaints and Reviews

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Ackerman Security
Main address: Corporate Offices and Monitoring Center 30340 Atlanta Georgia
(770) 552-1111, (706) 208-1111, , http://www.ackermansecurity.com/customer-support/
  • 21 complaints
  • $4.8K claimed losses
  • $229 average
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  • Aug 27
  • Home Security
  • Stone Mountain, Georgia
  • Free Wireless Monitoring
  • 84

Called to Ackerman to cancel service to switch to another wireless provider, customer service promised 3 months free wireless monitoring to keep us; received the bill for the 1st quarter and the credit was not applied. Called customer service right away and the lady say "company policy the credit can not be apply until the last quarter of the contract, which was not what I was told; finally she... Read more

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  • Jul 31
  • Home Security
  • Home Security Alarm
  • 154

Believe it not .... the ackerman is not even receiving the alarm signal. The alarm came on at home while we were out of home for a few days. We came back home hearing the alarm, rushed in, nervous, etc. When we called the company they said they didn't even receive the signal !?! In the past year with this company we had several times "bf-check" message appeared on the key panel, a technician... Read more

Was this review helpful? 1 0

     

  • Nov 12, 2013
  • Home Security
  • Atlanta, Georgia
  • Ackerman Security
  • 161

Wow. I should have read more on Ackerman. I live in Atlanta. My system was already in use at my house, with a local monitoring firm. I had Ackerman come in and audit my system. I added cameras to the system. The service tech left my home, and I started having problems. I had to get him to come back out, several days later. He blamed the cameras, which he didn't know how to install... Read more

Was this review helpful? 3 0

     

  • Oct 07, 2013
  • Home Security
  • New Product Upgrades
  • 180

Worst sales rep ever. Don't let Mr. Searles sell you anything. Originally this company came highly recommended but they have done nothing but disappoint. From erratic equipment performance to expensive TRIP charges to fix their failed equipment. But the worst was the sales rep: Every-time you ask him about the latest in upgrades to keep your system up to date (like remote app access, ... Read more

Was this review helpful? 1 0

     

  • Jun 24, 2013
  • Home Security
  • Atlanta, Georgia
  • Monthly Monitoring
  • 1
  • 1
  • 145

Monthly monitoring is charged automatically to my Visa. May 31 two charges were posted - one for the correct amount, another for $5 more. Otherwise the two entries were alike - samd name, same date. Ackerman (3 different people) says they show only the correct one was charged and since they don't show the $23.95 in error they can not correct it! Do they believe Visa makes this up? They gave... Read more

Was this review helpful? 3 0

     

  • May 20, 2013
  • Equipment
  • Jonesboro, Georgia
  • Security Alarm System
  • 327

Ackerman promised to switch my equipment. The service man came out, keep in mind my current system was working. He started trying to sell me more equipment. He disconnected my present system. When I would not but more equipment and agree to $65.00 an hour service charge I told him to reconnect my present system. He called his manager, he told me his manager said to reinstall my old equipment, but... Read more

Was this review helpful? 4 0

     

  • May 08, 2013
  • Home Security
  • Tucker, Georgia
  • Alarm System
  • 1
  • 1
  • 260

There's some good things about Ackerman. I do get calls back pretty quickly when an alarm is set off. I've also never had any problems with the service itself. And I would say this is very good; it's what I'm paying for. I would love it though, if you could order a replacement power cord over the phone. You actually have to pay $80 for someone to come out. And that’s fine, I... Read more

Was this review helpful? 1 0

     

  • Jan 23, 2013
  • Home Security
  • Alarm Installation
  • 257

Ackerman sent a polite sales rep to my home and got me all nice and settled into a contract and as soon as I start having issues with my equipment they start quoting the $89.00 charge for service calls. Their customer service staff will placed you on hold and become totally rude with you. Absolutely, no customer service skills. They told me after the fact that their equipment only works with... Read more

Was this review helpful? 11 0

     

  • Dec 10, 2012
  • Home Security
  • Athens, Georgia
  • Residential Alarm System
  • 317

Ackerman Security are some grade A liars and crooks. Long story short, the sales guy that came to our home lied to us about the different monitoring products that they offered and how they worked, but come to find out after spending $2,000 in upfront costs, we could only use a third of the monitoring systems that he sold us and it took Ackerman nearly 2 months to reimburse us. With that being... Read more

Was this review helpful? 10 0

     

  • Jul 17, 2012
  • Home Security
  • Batesville, Indiana
  • 176

From the beginning of my experience with Ackerman, it has been nothing but negative again and again and again. In the beginning it was missed appointments, failure to return phone calls when I was given a "promise to get back with you," and false charges that I had to get taken off my bill. In addition, I still have yet to recieve the correct manual for my keypad and a fix for the flap on my key... Read more

Was this review helpful? 3 0
 
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