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  • Mar 09
  • Home Security
  • Atlanta, Georgia
  • Positive Experience
  • 248
  • REVIEW RATING 4/5

Been with Ackerman for about 20 yrs. Never had a problem with service or monitoring. Alarm has gone off on occasion when I opened a window or door and they called immediately, also when a door blew open and I was not home. And had them come in to add a sensor to a door and yes, I was charged for it but it was a reasonable charge. The worst I can say is that they did try to raise my monitoring... Read more

Was this review helpful? 0 3

  • Mar 08
  • Home Security
  • Blairsville, Georgia
  • Alarm System
  • 1
  • 1
  • 125
  • REVIEW RATING 4/5

I bought a security system with a 5 year warranty in 2012 It totally stopped working last week, their technician said it was shot but didn't know why. I asked them to replace it since it was still under warranty and they said "no" and won't cancel the monitoring charges. I am getting an attorney!! Read more

Was this review helpful? 1 0

I have been a customer of Ackerman Security for year. Now I am going to leave them after several years. I have requested an additional keypad for six months now and have yet to receive it. Each time I call they say they will have a representative name Victor to call me back. I spoke to him once an has never heard from him or the company again. Add comment

Took payment out of my account when they wanted to which caused mortgage to bounce. Two months later as a matter of fact. They told me they had right to do so if they failed (negligence) to do so according to their protocol. Their incompetence caused me money with no apology just sarcasm. I'm pissed!!!!! Worse costumer service for such a known company!! THE WORSE!!! Add comment

  • Jan 13
  • Home Security
  • Atlanta, Georgia
  • Salesperson
  • 303
  • REVIEW RATING 5/5

Ackerman's sales person, in matching a proposal from a different company I was considering, flat out lied to me. It took me awhile to realize this as the installers came out without all the promised equipment. It ultimately took a few months to receive everything they'd sold me... then I couldn't get the parts of the system to function. I should have started to worry when I saw what a mess the... Read more

Was this review helpful? 7 0

  • Dec 29, 2014
  • Home Security
  • Atlanta, Georgia
  • Monitor
  • 1
  • 1
  • 331
  • REVIEW RATING 5/5

My neighbor recommended them so I went with them. They have me locked in with a 3-year contract. I just signed with them in November and have had to call twice. When they came out, they said it would cost me $89/hr to repair and that I need a new monitor which would cost $120. I told them I would not pay one cent and they said they would let it go only because I am a new customer. I can't... Read more

Was this review helpful? 4 0

  • Dec 29, 2014
  • Home Security
  • Lawrenceville, Georgia
  • Alarm System
  • 386
  • REVIEW RATING 5/5

Let me begin by saying I am a former owner of a Electronics Integration company in St. Louis prior to moving to Atlanta. My Fiancée which I met, after moving here owned her own home and had Ackerman Security as her Alarm Service provider. On 12/22/2014 we had a Technician from Ackerman come to the home. He was here for 45 minutes, and replaced 2 wireless sensors. The bill was presented for... Read more

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  • Dec 02, 2014
  • Home Security
  • Decatur, Georgia
  • Alarm Monitoring
  • 2
  • 2
  • 321
  • REVIEW RATING 5/5

They quoted me $18.99 for monitoring twice. When the guy comes out, he tells me it will actually be $28.99 mthly. Then, he used bait & switch tactic by telling me I had to pay for all this equipment, I already had. This company is dishonest. Read more

Was this review helpful? 4 0

Ackerman security is the worst. The basic monitoring phone call response takes more than 17 minutes. If any of your equipment fails there is a service call which costs $89 for the first hour and $69 for each half hour after which they don't telk you about. The techs take their time and run up a bill. One sensor replacement was $195 plus the 4 hours to fix it! $804. Add comment

  • Nov 26, 2014
  • Home Security
  • Washington, District Of Columbia
  • Alarm
  • 369
  • REVIEW RATING 5/5

Decided to switch from adt to ackerman. Was told 18 dollars a month No contract. They would call me monthly if I wanted to continue service. Ended up moving out after aprox 6 months. They are telling me I signed a 3 year contract. From mid 2012 to mid 2015. They now tell me that they will cancel it if I paid for all of 1 year. Still being billed and a higher rate. Seriously considering contacting... Read more

Was this review helpful? 5 0

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