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  • Dec 02
  • Home Security
  • Decatur, Georgia
  • Alarm Monitoring
  • 1
  • 1
  • 55
  • REVIEW RATING 3/5

They quoted me $18.99 for monitoring twice. When the guy comes out, he tells me it will actually be $28.99 mthly. Then, he used bait & switch tactic by telling me I had to pay for all this equipment, I already had. This company is dishonest. Read more

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Ackerman security is the worst. The basic monitoring phone call response takes more than 17 minutes. If any of your equipment fails there is a service call which costs $89 for the first hour and $69 for each half hour after which they don't telk you about. The techs take their time and run up a bill. One sensor replacement was $195 plus the 4 hours to fix it! $804. Add comment

  • Nov 26
  • Home Security
  • Washington, District Of Columbia
  • Alarm
  • 119
  • REVIEW RATING 5/5

Decided to switch from adt to ackerman. Was told 18 dollars a month No contract. They would call me monthly if I wanted to continue service. Ended up moving out after aprox 6 months. They are telling me I signed a 3 year contract. From mid 2012 to mid 2015. They now tell me that they will cancel it if I paid for all of 1 year. Still being billed and a higher rate. Seriously considering contacting... Read more

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  • Nov 15
  • Home Security
  • Silver Spring, Maryland
  • Security Alarm System
  • 135
  • REVIEW RATING 5/5

Ackermann security fools their customers by quoting a low price for the monthly service then when you need other kinds of support they charge you through the nose. For example I lost the magnet on one of my windows which basically means I cannot activate my security system unless I use the main control panel and turn off that one window that doesn't work. They want to charge me over $100 just to... Read more

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  • Nov 11
  • Home Security
  • Potomac, Maryland
  • Alarm System
  • 86
  • REVIEW RATING 5/5

Falsified the document / withdrew funds from the bank without authorization. A business is good as people who are running it. First I thought it was the salesman,but when I informed the fact about my experience to Ackerman: I found it is the way this business is being operated- manipulation deception and fraud. When I looked at the amount of complains on various web sites, how in the world... Read more

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  • Nov 11
  • Home Security
  • Alpharetta, Georgia
  • Monitoring Service
  • 70
  • REVIEW RATING 4/5

TWO YEARS AGO I REMOVED MY HOME PHONE AND CALLED TO CANCEL. THE ACKERMAN REP SAID "NO - DON'T CANCEL BECAUSE WE'LL HAVE TO CALL AND REPORT TO HOMEOWNERS INSURANCE THAT YOU ARE NOT MONITORED". INSTEAD, KEEP PAYING THE MONTHLY FEE BUT NOT BE MONITORED. WHAT? IF THEY HAVE TO CALL WHEN I CANCEL, WOULDN'T THEY HAVE THE SAME PROFESSIONAL OBLIGATION TO CALL WHEN THEY QUIT MONITORING? INSTEAD THEY KEPT... Read more

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  • Nov 07
  • Home Security
  • Laurel, Maryland
  • Sensor
  • 99
  • REVIEW RATING 4/5

I had a new door placed and I needed the sensor to be placed on my new door. I was told this would be of no cost to me since it fell within 30 days of the security system being placed. I just received a bill from the company for the services, and the call center is giving me the run around. At first they said they would offer me a credit which i refused since I was originally told the cost would... Read more

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  • Oct 27
  • Home Security
  • Alarm Pad
  • 155
  • REVIEW RATING 4/5

I have been with Ackerman for over 5 years. Recently, we had a problem with the Alarm pad sticking. When I asked for Tech Support I was told it would cost 90.00 Dollars just to have someone look at it. and then any additional cost for repairs! When I questioned customer service they doubled down on this policy. In addition, after our alarm went off by mistake we never did get a phone call back... Read more

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  • Oct 26
  • Advertisements and Cons
  • Security System Rebate
  • 150
  • REVIEW RATING 4/5

Two customers recommended this company so I did not do any research on line. I was not able to get a satisfactory land line telephone service so after a couple of months, I called to cancel the Ackerman service. A young man answered the phone and eventually said he would cancel it and would send me a form to fill out, which he never did. In that conversation I learned they had signed me up on... Read more

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  • Oct 02
  • Home Security
  • Service Transfer
  • 178
  • REVIEW RATING 4/5

I called Ackerman because I was changing apartments in the same complex. I was quoted three different fees for transferring the service. It started at $400 and went down to $150.00. It took an entire week before I was able to speak with a Supervisor and a Sales Manager. The sales manager explained to me that he was trying to help me out by giving the transfer fee of $150. So, I would incur... Read more

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