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1.6

Two customers recommended this company so I did not do any research on line. I was not able to get a satisfactory land line telephone service so after a couple of months, I called to cancel the Ackerman service.

A young man answered the phone and eventually said he would cancel it and would send me a form to fill out, which he never did. In that conversation I learned they had signed me up on a five year contract. I am 84 years old. Figure out the odds.

This company has not kept its technology up to date and is preying on customers to trap them into long term contracts.

This information is not revealed when the salesman comes out. This is a pure *** job.

Do not charge me any additional fees because of this complaint.

Reason of review: Not as described/ advertised.

Monetary Loss: $113.

Preferred solution: I want my contract cancelled by customer service..

Location: Watkinsville, Georgia

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Ackerman2018

Hello, I'm sorry to hear about your dissatisfaction with us. I requested that our Customer Loyalty Manager research your account and review your agreement, so we can do all that we can.

Our policy requires that we have written request from the account owner of record in order to terminate alarm services so that we can be sure that if anything happens, we have something in writing with your signature stating you wanted the account discontinued. The process to shut down a system is not instant, so we request advance notice before cancellation. We also recently implemented calling customers to verbally tell them what the agreement terms are for the monitoring of our UL Certified facility before their installation. We also send emails to remind customers about the agreement renewal.

Until the cancellation document has been received and the agreement satisfied, we cannot legally cancel service. Though we aim to make every customer feel valued, we are unable to satisfy this request. As soon a letter is received and the agreement is satisfied, we are vigilant in discontinuing service and ending charges.

I apologize for this confusion. Sincerely, Ackerman Security

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